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FAQS

When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 2 week notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, OHIP card).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis.
How do I make a payment?
You can pay in person, set up a pre-authorized credit card payment, or make a payment through our website.
What forms of payment do you accept?
VISA, MasterCard, e-transfer, and cash.
Do you sell boxes and storage supplies?
Yes. We sell a wide variety of moving supplies in our office.
How do I know how much storage space I will need?
You can either use our Storage Calculator or Size Guide on our website or call our manager for assistance. You can also drop by our office and our staff can personally show you the different units.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security pass card that will allow you access to your unit during normal access hours.
Do you have handcarts and dollies available at your facility?
Yes. For our heated storage you are welcome to use our complimentary carts to move in. Non-heated units you just drive up.